Privacy Policy

These terms and policies apply to all engagements with Resolve Recover Ltd and many be amended from time to time.

Resolve Recover Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect personal data when you interact with our website or submit a recoverability review request.

1. Scope of This Policy

This policy applies to UK commercial matters only.

We do not engage in consumer credit, personal lending, or FCA-regulated debt activity.

2. Information We Collect

We may collect the following information:

Name and business name

Business email address

Commercial debt details (e.g. balance, age, documentation references)

Communications submitted via our website forms

Technical data (IP address, browser type, device information)

We only collect information that is necessary for commercial assessment purposes.

3. How We Use Your Information

We use your information to:

Assess enforceability and recoverability of commercial debts

Communicate with you regarding your enquiry

Maintain internal records and audit trails

Comply with legal and regulatory obligations

We do not sell or trade personal data.

4. Lawful Basis for Processing

We process personal data under the following GDPR lawful bases:

Legitimate interests (commercial assessment and correspondence)

Contractual necessity (where engagement proceeds)

Legal obligation (record-keeping and compliance)

5. Data Retention

We retain information only for as long as necessary to:

Assess your enquiry

Comply with legal or audit requirements

Data is securely deleted when no longer required.

6. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

7. Data Sharing

We may share data only where necessary, including with:

Legal advisers

Court or enforcement bodies (where applicable)

Approved third-party service providers (e.g. tracing agents), strictly on a need-to-know basis

All third parties are subject to confidentiality and data protection obligations.

8. Your Rights

Under UK GDPR, you have the right to:

Access your personal data

Request correction or deletion

Object to processing

Request data portability

Requests can be made via our contact page.

9. Contact

For data protection enquiries, please contact us via the website contact form.